Themes on Tourism, Recreation and Leisure:

Proceedings from the 1st International Conference on Tourism, Recreation, and Leisure

Edited by Gregory T. Papanikos

ISBN: 960-86755-0-2, 272 pages, Softcover

First published in 2000 by ATINER

Price: Paperback: 40€ (It includes Shipping and Handling)

 

 

Table of Contents

 

Introduction 

 

i

I.   MANAGEMENT AND PLANNING IN TOURISM

 

 

1

     

1.      Aileen Harrison, Oxford Centre for Tourism & Leisure Studies, Oxford Brookes University, Tourism Planning and Development: a Multi-disciplinary and Multi-level Framework for Decision Makers

 

 

3

2.      Athanasios Kriemadis, University of Thessaly, Implementation of Total Quality Management in the Hotel Industry

 

 

13

3.      Georgios Hamakos, University of Aegean, Quality Upgrade on the Tourist Product of Greece through the Re-planning of Hotels and Similar Establishments towards Quality, by Following up-to Date Quality Standards and Tourist – Consumer Demands

 

 

21

  II.   STRATEGIC CHALLENGES IN TOURISM

 

 

31

4.      Athanasios Kriemadis, University of Thessaly, Developing and Evaluating a Customer Oriented Strategy for the Hotel Industry

 

 

33

5.      Dr. Eleni Delivani, Dr. Christos Nikas, Tourism – Led Growth: a Possibility for the Less Favoured Regions of the European Union

 

 

41

6.      George Katsouris and Vlassis Stathakopoulos, Athens University of Economics and Business, Hotels and Internet in Greece

 

 

55

III.   QUALITY, LEISURE AND CULTURE IN TOURISM

 

 

61

7.      Paris Tsartas, Th. Stavrinoudis, University of Aegean, Tourism and Leisure: Relations and Future Trends

 

 

63

8.      Christos Petreas, Tourism Destination Quality: Is it Feasible – Is it Possible? How, in Greece?

 

 

73

9.      Aristidis Katerinopoulos, TEI of Epirus, The Role of Technology for the Hospitality Industry. Present and Future

 

 

85

10.  Philippe Brunet and Christos Petreas, Potential for Speleological Tourism in Greece: an Example of Application of new Technologies in Alternative Tourism Forms

 

 

95

  IV.  ECONOMICS AND TOURISM

 

 

107

11.  Christos Akrivos, University of Piraeus, Who become General managers in the Tourism Industry? An International Approach

 

 

109

12.  Evangelos Christou, TEI of Thessaloniki, and Marianna Sigala, University of Surrey, Exploring the Performance of Service Quality and TQM in the Tourism Industry: the TOURQUAL Model

 

 

129

13.  Antonis Klidas, Tilburg University, Empowerment of Hotel Employees across Borders and Cultures: An Integrated Conceptual Approach

 

 

149

14.  Paraskevas A. (Oxford Brookes University), Bowen D. (Oxford Brookes University), Wickens Evg. (Buckinghamshire Chilterns University College), Hemmington N. (Bournemouth University), Dream on but Realise the Basics: Insights from Visitor Satisfaction – Case Study Millennium Dome, London

 

 

163

15.  Panayota Dionyssopoulou and Gerassimos Zacharatos, University of the Aegean, The Value Added Tax on Tourism as an Issue of European Union Policy

 

177

   V.  ALTERNATIVE TOURISM

 

 

185

16.  Vasilis Angelis and Eleftherios Katarelos, University of the Aegean, Alternative Forms of Tourism: the Case of Chios Island

 

 

187

17.  Sophia Anastasiou, TEI of Epirus, Prospects and Directions of Alternative Tourism Activities in Hellas

 

 

205

18.  Teresa Ananiadis, BCA Business Studies, An Analysis of the Convention Market in Greece

 

 

209

19.  Sesi Karagiannidou, Athens, the Cultural Center of the Balkans?

 

 

229

20.  Stephen Ball and Peter Giakoumis, Sheffield Hallam University, How Powerful are Tourists’ National – culture Attitudes in the Tourism and Hospitality Industry?

 

 

241