Introduction 

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I.   MANAGEMENT AND PLANNING IN TOURISM

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1.      Aileen Harrison, Oxford Centre for Tourism & Leisure Studies, Oxford Brookes University, Tourism Planning and Development: a Multi-disciplinary and Multi-level Framework for Decision Makers

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2.      Athanasios Kriemadis, University of Thessaly, Implementation of Total Quality Management in the Hotel Industry

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3.      Georgios Hamakos, University of Aegean, Quality Upgrade on the Tourist Product of Greece through the Re-planning of Hotels and Similar Establishments towards Quality, by Following up-to Date Quality Standards and Tourist – Consumer Demands

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  II.   STRATEGIC CHALLENGES IN TOURISM

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4.      Athanasios Kriemadis, University of Thessaly, Developing and Evaluating a Customer Oriented Strategy for the Hotel Industry

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5.      Dr. Eleni Delivani, Dr. Christos Nikas, Tourism – Led Growth: a Possibility for the Less Favoured Regions of the European Union

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6.      George Katsouris and Vlassis Stathakopoulos, Athens University of Economics and Business, Hotels and Internet in Greece

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III.   QUALITY, LEISURE AND CULTURE IN TOURISM

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7.      Paris Tsartas, Th. Stavrinoudis, University of Aegean, Tourism and Leisure: Relations and Future Trends

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8.      Christos Petreas, Tourism Destination Quality: Is it Feasible – Is it Possible? How, in Greece?

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9.      Aristidis Katerinopoulos, TEI of Epirus, The Role of Technology for the Hospitality Industry. Present and Future

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10.  Philippe Brunet and Christos Petreas, Potential for Speleological Tourism in Greece: an Example of Application of new Technologies in Alternative Tourism Forms

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  IV.  ECONOMICS AND TOURISM

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11.  Christos Akrivos, University of Piraeus, Who become General managers in the Tourism Industry? An International Approach

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12.  Evangelos Christou, TEI of Thessaloniki, and Marianna Sigala, University of Surrey, Exploring the Performance of Service Quality and TQM in the Tourism Industry: the TOURQUAL Model

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13.  Antonis Klidas, Tilburg University, Empowerment of Hotel Employees across Borders and Cultures: An Integrated Conceptual Approach

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14.  Paraskevas A. (Oxford Brookes University), Bowen D. (Oxford Brookes University), Wickens Evg. (Buckinghamshire Chilterns University College), Hemmington N. (Bournemouth University), Dream on but Realise the Basics: Insights from Visitor Satisfaction – Case Study Millennium Dome, London

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15.  Panayota Dionyssopoulou and Gerassimos Zacharatos, University of the Aegean, The Value Added Tax on Tourism as an Issue of European Union Policy

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   V.  ALTERNATIVE TOURISM

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16.  Vasilis Angelis and Eleftherios Katarelos, University of the Aegean, Alternative Forms of Tourism: the Case of Chios Island

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17.  Sophia Anastasiou, TEI of Epirus, Prospects and Directions of Alternative Tourism Activities in Hellas

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18.  Teresa Ananiadis, BCA Business Studies, An Analysis of the Convention Market in Greece

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19.  Sesi Karagiannidou, Athens, the Cultural Center of the Balkans?

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20.  Stephen Ball and Peter Giakoumis, Sheffield Hallam University, How Powerful are Tourists’ National – culture Attitudes in the Tourism and Hospitality Industry?

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